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Frequently Asked Questions

Review the most commonly asked questions below.

Delayed Delivery

On rare events that are caused by factors outside out direct control, including but not limited to weather, traffic condition, road closure, lack of access to delivery address, recipient unavailability, or incorrect address provided on at the time of ordering, the delivery will be attempted the next available day. We may attempt to contact the recipient to locate the address, schedule new delivery time and/or date. In the event of delay, we will also make every effort to contact and notify you.

During major flower holidays deliveries may be made as late as 9 pm recipient time.

Delivery Times

Delivery times are 9am-5pm daily for orders going to a business and 9am-6pm for orders going to a residence, hotel, or hospital. During major holidays such as Valentine's Day, Mother's Day, Christmas and Easter, our florists operate extended hours and delivery times are 8am-9pm.

Can I specify the time of delivery?

We will do our best to meet your delivery requirements. Let us know what you are looking for in special instructions when ordering online or over the phone. When it comes to schools, businesses and funeral service times we understand the time sensitive nature. Sometimes weather, short notice and location can make your request not possible but we will make every effort to make you happy with prompt delivery. During busy holiday times it is very difficult and unlikely that we can meet requests for timed deliveries. We will do our best but it is simply not practical as the volume of orders does not allow for that type of service many times.

Express Delivery

All Express Delivery Handling orders are processed immediately after we receive them. We make every effort to have them delivered by 1 pm. If your order is not delivered by 1 pm and you selected the express delivery option at checkout, we can credit your expedited fee, typically $4.99 back to your account.

Weekend Deliveries

Deliveries are available on Saturday and Sunday. If we are unable to deliver on Sunday and time permits we will set up for delivery on Saturday, including Birthday and Anniversaries, Valentine's, and Mother's Day Orders. If we cannot deliver your order on Saturday or Sunday, then the order will be delivered on the next available date with a note of apology from our company.

In the unlikely event this happens be assured Blossom Flower Delivery will do our best to make you happy. We will pick up and redeliver another arrangement if you notify us within 2 days of receiving the flowers.

Since most of our products are perishable goods, we do not accept returns and we typically do not issue refunds as there is a 50% restocking fee.

However, our caring and experienced staff will ensure your satisfaction to the best of our ability. If the recipient keeps the flowers delivered and we are not asked to pick up and redeliver another arrangement we will not issue a refund.

We are very sorry to hear that you did not receive what you ordered. We will work with our preferred florist to see what happened, and will work on resolving that by having a replacement arrangement sent out if necessary. If the arrangement was similar to what they ordered but some flowers were substituted, our substitution policy states that in order to deliver the order on time we must substitute similar flowers in some cases, keeping the overall look and value of the original item.

Substitution Policy

We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers and plants, it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa.

Substitutions for Special Occasions

Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.

Prices Displayed

Pricing

Prices shown below product images do not include our shipping and service fees. Prices below the small image are the base price for the item. Many products are available in Regular, Deluxe, and Premium sizes that you can upgrade to.

Pricing for Holidays

Some items increase in price around major holidays. If the price increases for the holiday you will notice the change when you choose a date that is near a major flower holiday. If the price does not go up then the item does not increase in price for the holidays. Prices normally only increase from Feb 3rd until a few days after Valentine's Day.

Price Change

Some local florists have minimum dollar amounts for orders. We are committed to matching you with a local florist that can fill your order for your selected item(s)'s paid dollar-amount. However, there are rare occasions when the most cost-effective local florist's minimum exceeds the amount you paid for your selected item(s). We will contact you if such a situation arises.

Service Fees

For florist delivered products the service fee starts at $9.99. The actual price will be calculated and shown before checkout and depends upon factors such as delivery date, or the product.

Currency

All Prices Are Listed in USD($) Dollars on Blossom Flower Delivery. So regardless of where you are located or where you are sending your gift, you will only be billed in U.S. Dollars. Additionally, in the chance that you are issued any sort of refund, you will only be refunded in U.S. dollars. We are not responsible for exchange rate fluctuation.

Blossom Flower Delivery will be happy to assist you with a change to your order. Unfortunately, if the order has already shipped or is en route for delivery, we cannot accommodate the change request.

You can use the form above and choose the option available or call 877-414-7903 to speak with a floral specialist who will be happy to assist you.

To expedite your call, please have your order number available when speaking with a member of our team. The order number can be found on your email receipt (if applicable) or would have been provided by the floral specialist when placing your order by phone.

You can also email us at [email protected]. Please include your order number in your email.

Blossom Flower Delivery will be happy to assist you with a request to cancel your order. Unfortunately, if the order has already shipped or is en route for delivery, we cannot accommodate the cancellation request.

You can use the form above and choose the cancel option if it's available or call 877-414-7903 to speak with a floral specialist who will be happy to assist you.

To expedite your call, please have your order number available when speaking with a member of our team. The order number can be found on your email receipt (if applicable) or would have been provided by the floral specialist when placing your order by phone.

You can also email us at [email protected]. Please include your order number in your email.

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